Privacy Policy
How we collect, use and protect your information. Last updated May 2026.
Who we are
Smartlink Broadband Services Private Limited ("Smartlink", "we", "us") operates https://smartlinkbroadband.com and provides fiber broadband services in Mumbai. For any privacy question, contact us at care@smartlinkbroadband.com or +91 22 6176 6767.
What we collect
Information you give us — when you submit a form or contact us: your name, phone number, email (optional), building/society name or pincode, and any message. We use this only to respond to your enquiry, check serviceability, and provide or support your connection.
Information collected automatically — if you consent to analytics cookies: your IP address (used to estimate your city/area, not your exact location), device and browser type, the pages you view on our site, how you arrived (e.g. a search or ad), and whether you're a returning visitor. We use this in aggregate to understand and improve the site.
Cookies & consent
Essential cookies needed to run the site are always on. Analytics and marketing cookies (Google Analytics and the Meta Pixel) load only after you accept them in our cookie banner. You can decline, and you can withdraw consent anytime by clearing cookies in your browser. If you decline, the site still works fully.
Who we share it with
We do not sell your personal data. We share limited data with service providers who help us operate: Google (Analytics) and Meta (Pixel) for analytics and advertising measurement, and form/communication tools used to handle your enquiry. These providers process data under their own policies. We may disclose data if required by law.
How long we keep it
We keep enquiry and customer data only as long as needed to serve you and meet legal/accounting obligations, after which it is deleted or anonymised. Analytics data is retained per the provider's settings.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you may request to access, correct, or delete your personal data, and withdraw consent to analytics or marketing. To exercise any of these, email care@smartlinkbroadband.com and we'll respond within a reasonable time.
Grievances
If you have a complaint about how your data is handled, write to our grievance contact at care@smartlinkbroadband.com with "Privacy" in the subject line, or call +91 22 6176 6767.
Updates
We may update this policy; material changes will be reflected here with a new "last updated" date.
